We accept returns of unused items through January 1, 2027. To start a return, email mahjong@bamgoodtime.com by January 1, 2027 with your order number. We will reply with return instructions. Returns sent without our approval will not be accepted.

Items must be unopened, complete with all pieces, and in their original packaging.

• The customer pays return shipping. Please use a trackable service; we are not responsible for returns lost in transit.
• The original $10 shipping charge is not refundable.
• Refunds go to the original payment method within 5 business days of receiving and inspecting the return. Items returned used, incomplete or damaged will not be refunded.
• We do not offer exchanges.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email mahjong@bamgoodtime.com within 7 days of delivery with your order number and a photo. We will replace or refund it and cover shipping both ways.